Lost in the real estate alphabet soup of MLSs,
IDX, VOWs and FSBOs lies a simple fact most newspapers ignore: Even more so than
the local board of real estate agents, newspapers can create and promote the
most comprehensive database of homes for sale in their markets.
That’s almost worth repeating — but since
this is a print column, I’d recommend you go back and read that sentence one
more time.
Let me explain, and then I’ll spend a few
moments getting into the arcane changes under way at the National Association of
Realtors involving that alphabet soup, and how newspapers will be affected.
Home sales fall into three distinct categories
— builder/developer sales of new homes; resale homes through real estate
agents, and homes offered “for sale by owner” — or FSBOs (pronounced “fizz-bo”).
The percentage of FSBO homes varies from year to year; according to one recent
survey 13 percent of homes for sale were marketed by their owners.
Targeting FSBOs
FSBOs are a significant segment, and one of the
primary reasons why smart newspapers will have the best database of homes for
sale in local markets: They can combine home listings from real estate agents
and brokers; builder inventories, and FSBOs.
FSBOs are important in the real estate
environment. If the houses are priced right, they are offered less expensively
than comparable homes sold through an agent. Thus, FSBOs add more “bargain”
homes to a newspaper’s database. Furthermore, any homes-for-sale database for
sale that misses 13 percent of the available homes is clearly deficient from a
home-seeker’s perspective.
Yet only a local newspaper is likely to create a
database of FSBOs that’s combined with builder homes and listings compiled by
real estate agents.
Real estate agents and their multiple listing
services won’t; their goal is to sell homes that carry commissions — and who
could blame them?
Builders won’t; they just want to sell the
houses they’ve just built, or are about to build.
So by developing a very aggressive, well-priced
campaign to capture advertising of FSBOs, a newspaper can ensure it has the most
comprehensive database of houses for sale in its market.
How can a paper do that?
• Offer an aggressively priced, long-term
package for FSBO sellers. A package offered by the Orlando (Fla.) Sentinel is an
excellent example: Its private-party home sale package costs $95 for four lines
for 12 days. Those 12 days are Fridays, Saturdays and Sundays spread over four
weeks. For an extra $10 the ad goes online for the entire four-week period, thus
bulking up the number of FSBOs in the OrlandoSentinel.com real estate section.
• Add extra-value features: In the Sentinel’s
case, “virtual tours” of homes for sale are an additional $199 with the
purchase of an ad.
• Make sure all FSBOs are included in the
newspaper’s online homes-for-sale database — perhaps even for free — as
long as they are on the market.
• Provide the FSBOs as leads to real estate
agents: Smart agents know that many of the homes originally offered for sale by
owner are eventually listed with a real estate agent, so they track FSBOs and
market to them as potential listing prospects. By obtaining permission to
provide FSBO sellers’ names to real estate agents, newspapers can create an
added-value package for their regular commercial advertisers.
How can a newspaper track down homes for sale by
owner and market to the owners? It’s remarkably simple. Almost all FSBO homes
have a “for sale” sign out front with a contact phone number. By giving
carriers an incentive to provide FSBO leads to the classified department, and an
easy way for them to turn in those leads (perhaps online?), your newspaper can
create an effective outbound telemarketing campaign to capture those FSBOs.
That presupposes, of course, that your paper is
aggressive about real estate sales, and staffs appropriately.
Now, let me briefly explain that alphabet soup.
Multiple listing services are dealing with a new set of advertising rules about
Internet data exchange, or IDX, which is sometimes referred to as broker
reciprocity. These rules make it much easier for newspapers to obtain access to
all MLS listings in their markets.
VOWs, or virtual office Web site brokers, are
real estate agents who generally operate either exclusively or predominantly
online. VOWs are the subject of great controversy among traditional agents, who
fear the collapse of the system under which they control access to the primary
homes-for-sale database in the market through the MLS. The NAR is debating new
rules to restrict VOWs’ access to home-sale information.
The best way for your paper to navigate that
alphabet soup is to make sure you offer access to the MLS data in your market
— and then build upon it with an extensive list of FSBOs.
If you have the most complete homes-for-sale
marketplace in your region, you’ll remain the preferred advertising and
content provider for people who are looking for homes.
Peter M. Zollman is founding principal of
Classified Intelligence L.L.C. and the Advanced Interactive Media Group L.L.C.,
a consulting group that works with newspapers and other media companies to
develop profitable interactive services. He can be reached at 407.788.2780 or
via e-mail at pzollman@aimgroup.com.