The Chicago Sun-Times has opted to use Chatterbox Cloud Self-Service from Innovative Systems Design, the company says.

Chatterbox Cloud has been working since April to provide the Chicago Sun-Times with significantly increased call containment (56 percent) versus their previous solution (46 percent), according to Innovative Systems Design.

In addition to Chatterbox Cloud Self-Service, Chicago Sun-Times uses the Chatterbox Outbound Notification (OBN) Cloud Module for automated customer service calls. Chatterbox OBN makes automated, outbound calls, emails or text messages for applications such as new start verification, re-delivery verification, credit card expiry and other outbound notifications. 

Chicago Sun-Times is also leveraging Chatterbox’s native VoIP SIP technology platform to send internet calls when it’s necessary to transfer subscribers to a customer service agent.  

Innovative Systems Design has data centers in Virginia, California, New York and Ontario, Canada.

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