Iowa-based Lee Enterprises is closing its call centers in Munster and Crown Point, Indiana, at the end of March, according to a notice the company sent to the state of Indiana. Some 93 employees will be affected by the move.
Employees affected include customer service representatives, customer service supervisors, call center analysts, and call center operations managers, Lee says.
In a fourth-quarter earnings report released in December, CEO Kevin Mowbray said, “A soft print advertising environment contributed to overall revenue declines.”
“Fourth quarter total revenue was down 6.8 percent, a performance very close to last quarter and better than the trend from earlier in the year. Total revenue was down 7.1 percent in fiscal year 2017,” he said.
Digital retail advertising, which represented 61 percent of total digital advertising in the September quarter, grew 7.9 percent in the quarter and 9.4 percent for the fiscal year, driven by advertising from local retailers, Lee reported.